1. What products do you sell?
capgriphub.com primarily offers baseball caps and related headwear, covering various styles and designs to meet your needs for everyday wear, leisure activities, and outdoor use.
2. Which areas do you ship to?
Currently, capgriphub.com only supports shipping within the United States and does not offer shipping outside the US.
3. Which shipping companies do you use?
Depending on the order and shipping address, we may use shipping companies such as USPS, UPS, or FedEx for delivery.
The specific shipping company may vary depending on the actual order.
4. How long will it take to receive my order?
Orders typically take 1–3 business days to process.
After the order ships, standard shipping within the United States is typically expected to take 3–7 business days.
Actual delivery time may be affected by factors such as weather, holidays, and shipping company operations.
5. How can I track my shipment? After your order is shipped, we will provide the corresponding tracking number if you provide logistics tracking information.
You can check your package status using the official tracking system of the corresponding shipping company.
6. Can I change the delivery address?
If you need to change your delivery address, please contact us as soon as possible through the CONTACT US page.
If your order is already in the processing or shipping process, we cannot guarantee that the delivery address can be changed.
7. Can I return or get a refund?
Except for product quality issues, all products are sold for one-time use.
If there is a quality issue with the product, you can contact us within 30 days of receiving the product to apply for a refund.
Please refer to the REFUND AND RETURNS POLICY for specific requirements.
8. What if I receive a product with a quality problem?
Please contact us as soon as possible through the CONTACT US page after discovering the problem, and provide your order information and photos or other relevant materials that can illustrate the product problem.
We will review and assist in processing your request based on the specific circumstances.
9. Can I get a refund if I don’t like the product?
Unless there is a product quality issue, we generally do not accept refunds or returns due to personal preference, change of purchase intention, incorrect size selection, color or style preference, etc.
10. Which payment methods are supported?
Order payment is completed through the payment methods provided on the website checkout page.
Specific available payment methods may vary depending on the checkout page and the actual situation of third-party payment service providers.
11. What if my payment failed?
If payment fails, please ensure your payment information is accurate and your account has sufficient available funds.
You can also try using other payment methods provided on the checkout page.
If the problem persists, please contact us through the CONTACT US page.
12. Why isn’t the tracking information updated yet?
After the package is handed over to the shipping company, the tracking information may take some time to appear or update.
If there are no new tracking records in a short period of time, we suggest checking again later.
If you have not received your package significantly beyond the estimated delivery time, please contact us.
13. Can I order from outside the United States?
Currently, capgriphub.com only offers shipping within the United States.
We do not currently support shipping orders to addresses outside the United States.
14. Will the product images differ from the actual product?
Due to differences in screen display across different devices, there may be slight differences in color, etc., between the product images and the actual product.
We will do our best to ensure the accuracy of product information on the website.
15. How do I contact customer service?
If you have any questions about products, orders, payments, shipping, or refunds, please contact us using the contact information provided on the CONTACT US page.