Thank you for choosing capgriphub.com. We hope you are satisfied with your purchase. Please read the following refund and return policy to understand the applicable refund and return conditions.
1. 30-Day Refund Period
Except for product quality issues, all products are sold as disposable items.
If there is a quality issue with the product, you can contact us to request a refund within 30 days of receiving the product.
After 30 days, we may not be able to process refund requests unless otherwise stipulated by applicable law.
2. Quality Issues
If you receive a product with a quality issue, please contact us as soon as possible through the CONTACT US page after discovering the problem.
To help us confirm the issue, you may need to provide:
Order information;
Product photos;
A detailed description of the product issue;
Other information related to the refund request.
We will review your request on a case-by-case basis.
3. Non-Quality Issues
Unless the product has a quality issue, we do not accept refund or return requests for the following reasons:
Change of purchase intention;
Change of personal preference;
Incorrect size selection;
Color or style does not match personal expectations;
Other non-product quality issues.
Therefore, please carefully confirm the product and order information before purchasing.
4. Refund Request
If your product meets the refund conditions, please submit a refund request through the contact information provided on the CONTACT US page.
Please provide your order information and relevant supporting documents for the product’s quality issue.
We will review the application upon receipt and inform you of the subsequent processing method based on the review results.
5. Refund Method
If the refund request is approved, the refund will usually be returned via the original payment method.
The actual arrival time may be affected by the processing time of payment institutions, banks, or other financial service providers.
We cannot control the specific processing time of third-party payment institutions or banks.
6. Returns
If we confirm that a product with a quality issue needs to be returned, we will provide you with appropriate return instructions.
Please do not return products without prior confirmation, as unauthorized returns may not be processed promptly.
If your return request is approved, please follow our return instructions.
7. Refund Amount
The refund amount will be determined based on the specific order and product condition.
If your refund request is approved, we will process the eligible payment according to applicable policies.
If applicable law requires other refunds or consumer remedies, we will comply with relevant legal regulations.
8. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible via the CONTACT US page.
As orders may already be in the processing or shipping process, we cannot guarantee that all cancellation requests will be successful.
If your order has already been shipped, it may need to be processed according to the applicable return procedures.
9. Contact Us
If you have any questions about our refund or return policy, or wish to request a refund for a product quality issue, please contact us at:
Email:
Address:
Phone: