Thank you for choosing capgriphub.com. We currently only offer delivery within the United States and do not support delivery to orders outside the US.
1. Delivery Area
capgriphub.com currently only delivers to addresses within the United States.
We do not currently offer international delivery services, including addresses outside the US, international forwarding addresses, and certain special addresses that cannot normally receive packages.
2. Delivery Companies
Depending on the items in your order, the delivery address, and the package status, we may use the following shipping companies for delivery:
USPS
UPS
FedEx
The specific carrier may vary depending on the order. After your order is shipped, we will provide relevant tracking information (if applicable) so you can check the status of your package.
3. Processing Time
Orders typically require 1–3 business days to process and prepare.
Once your order is processed, we will hand it over to the appropriate shipping company for delivery.
Order processing times may be longer on weekends, US federal holidays, and during special promotional periods.
4. Delivery Time
Standard delivery within the United States is typically estimated to take 3–7 business days.
Therefore, from order submission to final delivery, it is generally estimated to take:
1–3 business days for order processing + 3–7 business days for shipping.
Please note that actual delivery time may be affected by weather, holidays, shipping company operations, delivery address, and other uncontrollable factors.
Delivery time is an estimate and not a guaranteed delivery date.
5. Tracking
Once your order has shipped, if you provide tracking information, we will provide you with a tracking number using your order information.
You can check your package status using the official tracking system of the respective shipping company.
In the short period after your package is shipped, the tracking information may not be updated. This is normal; please check again later.
6. Delivery Address
Please ensure that the delivery address you provide is accurate and complete when submitting your order.
If your package is delayed, returned, or re-delivered due to an incorrect, incomplete, or undeliverable address provided by the customer, additional processing time may apply.
After your order has been shipped, please contact us as soon as possible if you need to change the delivery address. Since your order may already be in transit, we cannot guarantee that the address can be changed.
7. Delayed Delivery
While we will do our best to deliver your order on time, uncontrollable delays may occur during transit.
For example:
Inclement weather
Peak holiday season
Transportation company operational delays
Address issues
Logistics system update delays
Other unforeseen shipping circumstances
If you have not received your package after the estimated delivery time, please contact us through the CONTACT US page, and we will do our best to assist you in checking your order status.
8. Lost or Damaged Packages
If your package is lost, damaged, or experiences other delivery issues during transit, please contact us as soon as possible and provide relevant order information.
We will assist you in contacting the transportation company to inquire or resolve the issue, depending on the specific circumstances.
9. Delivery Outside the US
Currently, capgriphub.com does not offer delivery outside the US.
We only accept orders to US addresses that meet the delivery requirements.
10. Contact Us
If you have any questions about delivery areas, shipping times, tracking, or order fulfillment, please contact us.